# Open Service Community (OSC)

> A free, open community of practice for ITSM (IT Service Management) professionals. Members meet virtually twice weekly to share real-world experience, discuss frameworks, and connect with peers globally.

## About

OSC is a peer-driven, non-commercial community. Sessions are conversational, video-optional, and Zoom-friendly. There are no sales pitches. The community follows a 20/20/20 format: 20 minutes of presentation, 20 minutes of open discussion, 20 minutes of networking.

- Weekly meetups: Tuesdays/Wednesdays at 8 PM ET and Fridays at 9 AM ET
- Global membership across ITSM, ServiceNow, ITIL, and service delivery disciplines
- Community platform: Discord

## Pages

- /index.html — Home page, community overview and meetup schedule
- /jobs.html — Curated ITSM job board and Open to Work candidate profiles
- /consultants.html — Directory of ITSM consultants available for hire
- /quotes.html — Memorable one-liners from weekly meetup conversations
- /speakerguide.html — How to present at OSC, session format, and sign-up form
- /weekly-meetup.html — Meetup details, calendar links, and Zoom information
- /rules-and-behaviors.html — Community guidelines and code of conduct

## Topics Covered

ITSM, ITIL, ServiceNow, service delivery, IT operations, asset management (ITAM/HAM), change management, incident management, problem management, service desk leadership, IT strategy, digital transformation, CMDB, service catalog, continual improvement.

## Contact

- Website: https://openservicecommunity.com
- LinkedIn: https://www.linkedin.com/company/openservicecommunity
- Discord: https://discord.gg/tp24qyAEsq