Jobs & Opportunities

Lead the organizational development and maturity shift from ITIL v3 processes to ITIL 5 practices, ensure service offerings are aligned with company needs, and manage quality control and performance oversight.

Responsible for day-to-day execution of Software Asset Management processes and supporting the strategic SAM program, including operational lead for non-strategic agreements and providing analytical support for strategic suppliers.

Develop and administer safety programs to support a safe work environment and promote a strong culture of safety and learning.

Assist customers with inquiries and identify upselling opportunities to enhance their experience while ensuring a positive interaction.

The Senior AI & Data Science job involves developing and deploying artificial intelligence models to drive decision-making, analyzing complex data sets, and partnering with business teams to accelerate AI adoption.

Support Polaris' Digital & Information Technology organization by maintaining and improving IT compliance and identity governance practices. Collaborate with various teams to assess risks, strengthen controls, and ensure regulatory adherence.

The Sr. Systems Analyst provides structured analysis and technical support for IT solutions, driving clarity to business needs and translating them into technical requirements. They also ensure compliance and participate in strategic releases.

The IT Engineer is responsible for contributing to technical aspects of IT solution delivery, strategic planning, and operational excellence. They manage the overall health of the technology ecosystem and provide technical guidance across organizational inputs.

Lead complex, enterprise-level technology initiatives within Corporate IT and ensure projects are delivered on time, within scope, and aligned with operational, security, and architectural standards.

This role involves leading project and BAU delivery, supplier management, and service stability across Operations, ITSM Tooling, and Observability services. Key responsibilities include agile delivery practices, stakeholder management, and ensuring service continuity.

Assist customers with their needs and provide support for Planning Center products.

Provide support to a diverse group of users, responding to incidents and requests in line with company SLA’s, dealing with hardware, software, telephony, and mobile device issues.

Perform a wide range of operations support activities including non-design work order creation and reconciliation, and administrative backup functions. Support automation development and maintain strong partnerships with stakeholders.

Manage safety incidents from escalation through resolution by responding to customer escalations and coordinating with internal teams.

Lead a high-performing team to deliver fast, reliable technology support and ensure service quality in an IT environment.

Shape and execute strategies to optimize the lifecycle management of all IT assets at Netflix. Lead a high-performing team and establish best practices for efficient asset management.

Leads daily operations for the Contact Center and provides exceptional customer service. Responsibilities include call monitoring, training, performance management, and quality assurance.

Lead a high-volume, 24/7 consumer support operation to drive performance across all support channels and champion a seamless customer-focused post-sale experience.

Develop and maintain software solutions for payroll and HR systems. Collaborate with cross-functional teams to deliver high-quality products.

Manage accounting policies and procedures to ensure compliance and accuracy.

Provide technical support to customers experiencing database and platform issues, troubleshoot performance problems, and collaborate with customers to optimize their implementations.

Lead the strategy and operations of Data Loss Prevention (DLP) and Insider Threat programs, managing a team responsible for protecting sensitive data.

Analyze and respond to cyber threats, gain expertise in cybersecurity technologies, and assist with incident response activities.

Assists with technical customer service support and troubleshooting for various applications and hardware. Works in a team environment providing timely solutions to ensure user productivity.

The Director of Configuration Management leads enterprise-scale configuration management initiatives and ensures accurate data governance across Marriott's IT processes.

The SVP is responsible for defining and driving the enterprise operations strategy while leading an integrated Customer Engagement and Shared Services organization. This role unifies service strategy, enablement, partner management, and customer-facing service delivery to strengthen end-to-end accountability and elevate the overall customer experience.

The Manager, IT Service Management Operations is responsible for ensuring high operational standards and service stability to support Exact Sciences' mission. Key duties include leading Change Enablement, Major Incident Management, Access Management, Service Desk Operations, Risk and Impact Management, and Operational Readiness.

Support the resolution of escalated technology incidents and day-to-day service center operations by providing real-time support to call center agents, analyzing incident trends, and contributing to process improvements.

Investigate AI output quality, diagnose technical issues, and deliver engineering-ready escalations for SaaS products. Build support infrastructure and work with AI tools to enhance customer support processes.

Provide best-in-class IT support service to all Houlihan Lokey colleagues with a key focus on the Paris office. Act as the 'face of IT,' troubleshooting and resolving IT incidents across hardware, software, and account administration.

Lead and scale a world-class customer support team that sets the standard for customer support within the company and in the industry. Establish a team identity and culture centered around excellence, high performance, respect, diversity, and unity.

Manages strategic business capability management and IT investment prioritization within the Finance functional area, leading Agile practices, managing projects, engaging stakeholders, and promoting innovation.

Lead the IT strategy and innovation across VSD and PSD Divisions by collaborating with senior executives and shaping technology solutions that align with business goals.

The Service Analyst role involves contributing to change management processes, supporting operations, and delivering continual improvement opportunities across products and services.

Lead Kohl’s internal Service Management function and govern Incident, Change, and Disaster Recovery practices. Focus on process governance, transparency, reporting, and continuous improvement.

Develop and maintain software solutions to support business operations. Collaborate with cross-functional teams to identify and implement technical solutions.

Manage and administer Microsoft 365 environments globally. Ensure secure and efficient operations for organizational productivity tools.

Responsible for handling helpdesk requests and providing technical support in hardware, software, networking, and other computer-related technologies.

Exciting opportunity to join a fantastic IT team at Suffolk! We are looking for a candidate with a solid understanding of both the Windows and macOS environments. The ideal candidate will enjoy problem-solving, teamwork, and contributing to creating amazing employee experiences.

Lead a high-performing Service Desk team delivering technical support for Experian's external clients and partner with engineering teams to resolve complex production issues.

This role involves building and maintaining MS Power BI reports and dashboards, working with business users to understand their data needs, ensuring data quality and consistency, and providing training to end users.

Provide executive-level technical support and ensure smooth operation of IT systems for senior leadership.

The IT Manager will lead a team in designing and delivering software solutions, focusing on student support platforms including chatbot technologies. This role involves technical leadership, strategic oversight, and team management.

The Director of IT Service Excellence is responsible for leading service excellence operations and managing the ServiceNow platform to ensure high-quality support for all users.

This is a full-time position for a Manager in IT Operations - Service Desk at Grainger Businesses.

Answer, evaluate, and prioritize incoming telephone, email, and chat requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies. Handle basic Tier-1 support and troubleshooting.

Mortenson is seeking an ITS Manager to ensure reliable, secure HR application services for enterprise HR and payroll operations. The role involves leading application support teams, partnering with HR stakeholders, and maintaining service-level expectations for HR and Finance systems.