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Jobs & Opportunities
Curated roles for the service management community — plus a space to let peers know you’re open to something new.
Curated Listings
Open Positions
Roles the community thinks are worth your attention.
**Position Title:** IT Manager This position is essential for supporting the technology needs of a healthcare\-focused organization. The IT Manager will onboard new employees, manage device inventory, and…
**Overview** This is a remote role that may only be hired in the following location(s): AZ, FL, GA, NC and TX. The Senior CMDB Analyst is a senior\-level subject matter expert supporting the integrity, health and…
**Description** **Leidos Health \& Civil Sector is seeking a Hands\-On Desktop Support Manager** to work onsite full\-time in Bethesda, MD. **Candidates Must** * Be local to the Washington, DC metropolitan area and…
By living according to a common set of values, we create a culture that unifies, embraces the uniqueness we all bring to the company, and positions Integer for long\-term success. At Integer, our values are embedded…
Are you ready to build America’s energy future? Form Energy is an American manufacturing and energy technology company.
Are you ready to build America’s energy future? Form Energy is an American manufacturing and energy technology company.
Position Title Service Desk Supervisor Broadmoor Campus **Position Summary / Career Interest** The Service Desk Supervisor is responsible for assisting the Service Desk Manager in the everyday activities related to…
Are you ready to build America’s energy future? Form Energy is an American manufacturing and energy technology company.
**Job Description** The Service Desk Supervisor, Day will be a critical part of the Service Desk team within Customer Experience, coordinating the operations of the service desk during day shifts. The Service Desk…
**Job Summary** Provides oversite and management of ITS/S Help Desk support for software systems and staff. The IT/SHelp Desk Manager works with others to establish and improve processes and procedures.
IT Help Desk Manager **Department:** Information Technology **Reports To:** Vice President of Information Technology **Location:** Waterloo, Iowa **Work Arrangement:** Full\-Time, On\-Site **FLSA Status:** Exempt…
**The primary goal is to ensure that OculusIT’s information technology (IT) service delivery adds the maximum value to our client and facilitates the achievement of institutional goals. Reporting to OculusIT’s local…
**About Us** E\-commerce got real\-time data infrastructure decades ago. Physical stores still have not.
**Current Employees and Students:** Please log in to Workday to use the internal job search and application process. **Job Description** The Associate Director of the Service Management Office (SMO) provides…
**Senior Manager / Director, IT Service Desk \& Field Services** Salary: $150,000\-$180,000 a { text\-decoration: none; color: \#464feb; } tr th, tr td { border: 1px solid \#e6e6e6; } tr th { background\-color:…
**About the role** As a Delivery Manager you will be accountable for leading and managing service and change delivery for an account, a group of accounts or for a significant area of service within one of our larger…
**About the role** As a Delivery Manager you will be accountable for leading and managing service and change delivery for an account, a group of accounts or for a significant area of service within one of our larger…
**Business Unit** Cubic Transportation Systems **Company Details** The Service Delivery Manager (SDM) is the single point of accountability and customer success leader for all services delivered by Global Services…
**About Retool** Nearly every company in the world runs on custom software for critical operations like tracking performance metrics, handling customer support workflows, building admin dashboards, and countless…
Datavant is the data collaboration platform trusted for healthcare. Guided by our mission to make the world’s health data secure, accessible and actionable, we provide critical data solutions for organizations across…
At Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the world’s most innovative companies unleash their potential. From…
**Job Title** IT Manager III \- Banking and Payments Platforms Service Delivery Lead **Location:** Block 23 **What You'll Do** The role is responsible for leading a team of application developers, engineers, and…
**Overview** GovCIO is currently hiring for an Operations/Customer Service Delivery Manager for our NIH\-CIT proposal. This position will be located in Bethesda, MD and is a remote/hybrid position.
Hi, I hope you are doing well. We have an urgent opening for the position below.
**MANTECH** seeks a motivated, career and customer\-oriented **Service Desk Manager** to join our team in **Chantilly, VA** . The position is **onsite** .
**FULL\-TIME** Full\-time **LOCATION** 1265 Laurel Tree Lane Suite 200 Carlsbad CA 92011 **Job Summary** The Manager, IT Service Desk serves as a strategic leader accountable for overseeing and advancing all aspects…
**Title:** ServiceNow ITAM Developer \|\| USA Remote **Experience:** *7\+ Years of Relevant Industry Experience* **Visa: "Candidates must be authorized to work in the United States without current or future employer…
**About Cogent Infotech** At Cogent Infotech, we believe in creating opportunities that empower individuals and transform organizations. With over 23 years of excellence in consulting and talent solutions, we pride…
**Key Responsibilities:** * Collaborate with business stakeholders to gather and document functional and non\-functional requirements related to the integration of ServiceNow and Workday \- the ask is more for…
**About RapDev** RapDev builds the operational backbone for autonomous IT. More than 1,000 enterprises run ServiceNow and Datadog better because of us — trusted data, connected workflows, and AI that resolves…
About the Company At Syncredible Solutions, we believe in the transformative power of technology. we specialize in Digital transformation services, Enterprise solutions, Power BI Analytics solutions and staffing…
**Job Description** ServiceNow ITOM Consultant We are seeking a skilled ServiceNow ITOM professional responsible for designing, implementing, and managing IT Operations Management solutions on the ServiceNow…
Our Deloitte Enterprise Performance team is at the forefront of enterprise technology, working across finance, supply chain, and IT operations to deliver holistic performance improvement and digital transformation.…
Our Deloitte Enterprise Performance team is at the forefront of enterprise technology, working across finance, supply chain, and IT operations to deliver holistic performance improvement and digital transformation.…
**Job Title** Staff Engineer II \- ServiceNow Developer **Location:** Block 23 **What You'll Do** As a Staff Engineer II, you'll lead strategic planning for technical solutions, design reliable engineering practices,…
**Description** *Leading with our people, Digital Consultants' mission is to deliver the highest level of professional solutions while being a trusted partner and advisor to our customers. With a culture of…
**Company Overview** At 4A Consulting, we turn complexity into opportunity. Founded in 2014 and headquartered in Baltimore, MD, we are a women\-owned, boutique consulting firm specializing in delivering innovative,…
**About us** Itero Group is a Women\-Owned Small Business focused on simplifying complex transformations. We empower clients in the private and government sectors to become more optimized, digitally enabled, and…
**About the Company** You will join a growing ServiceNow practice delivering transformational solutions for leading organisations. This role offers the opportunity to work with enterprise customers, influence…
**Date Posted:** 2026\-06\-08 **Country:** United States of America **Location:** US\-TX\-REMOTE **Position Role Type:** Unspecified **U.S. Citizen, U.S.
**IT Manager** **OVERVIEW** BridgeView is seeking an IT Manager to support a growing, remote\-first professional services organization. This role serves as the primary IT resource for end users, ensuring reliable…
**Brief Description** **About Us** At **FreshDirect** , we are reinventing the grocery experience. Since day one, our mission has been simple: bring the best, freshest food directly from the farm to people’s homes —…
**IT Manager** **Location:** Fremont, CA **Hours:** Full\-time, Hybrid **About the Role** We are a fast\-growing Defense Technology startup seeking a hands\-on corporate IT Manager to own and scale our IT…
Zions Bancorporation is seeking an **Information Technology Operations Change Manager** with ITIL, ITSM, and strong operational leadership experience to join the IT Service Management division as a hands\-on…
We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our…
**Role \- Service Delivery Manager** **Location:** **Richmond, VA** Service Delivery Manager (SDM) – Onsite Role Purpose The Service Delivery Manager (SDM) is the single\-point owner for end\-to\-end IT service…
**Primary Details** Time Type: Full time Worker Type: Employee **IT Operations Manager** **The Opportunity:** The purpose of this role is to oversee the customer experience by delivering quality service and ensuring…
*You're a leader with a passion for developing and strengthening high\-performing teams and ensuring technology works seamlessly for the business. You bring structure without rigidity, lead with curiosity, and…
**About the Company** The Mi\-Case Service Desk Lead serves as the senior practitioner on the Service Desk team, positioned between the Support Specialists and the Service Desk Manager. This role combines hands\-on…
Date: Jun 29, 2026 Location: Overland Park, KS, US Cary, NC, US Company: Black \& Veatch Family of Companies **Together, we own our company, our future, and our shared success.** As an employee\-owned company, our…
**Job Description** Technical Skills * Strong experience in ServiceNow Development and Administration **Expertise In** * ITSM modules * CMDB design and management * ServiceNow scripting (JavaScript, Glide, APIs) *…
**Company Description** InnoveusIT, Inc. is a forward\-thinking IT consulting firm headquartered in Milpitas, CA, dedicated to empowering businesses worldwide through digital innovation.
**Position: Major Incident Manager** **Location: Wilmington, Delaware, USA 19801** **Job Description:** * Minimum of 3\+ years’ experience as a Major Incident Manager * Experienced in reviewing proposed major…
**This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Problem Manager based in the United States.** This role offers the opportunity to…
**This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Incident / Problem Manager based in the United States.** This role plays a critical…
**Your Journey at Crowe Starts Here:** At Crowe, you can build a meaningful and rewarding career. With real flexibility to balance work with life moments, you’re trusted to deliver results and make an impact.
**Your Journey at Crowe Starts Here:** At Crowe, you can build a meaningful and rewarding career. With real flexibility to balance work with life moments, you’re trusted to deliver results and make an impact.
**Your Journey at Crowe Starts Here:** At Crowe, you can build a meaningful and rewarding career. With real flexibility to balance work with life moments, you’re trusted to deliver results and make an impact.
**Your Journey at Crowe Starts Here:** At Crowe, you can build a meaningful and rewarding career. With real flexibility to balance work with life moments, you’re trusted to deliver results and make an impact.
**Your Journey at Crowe Starts Here:** At Crowe, you can build a meaningful and rewarding career. With real flexibility to balance work with life moments, you’re trusted to deliver results and make an impact.
**Your Journey at Crowe Starts Here:** At Crowe, you can build a meaningful and rewarding career. With real flexibility to balance work with life moments, you’re trusted to deliver results and make an impact.
**Your Journey at Crowe Starts Here:** At Crowe, you can build a meaningful and rewarding career. With real flexibility to balance work with life moments, you’re trusted to deliver results and make an impact.
**Your Journey at Crowe Starts Here:** At Crowe, you can build a meaningful and rewarding career. With real flexibility to balance work with life moments, you’re trusted to deliver results and make an impact.
**Your Journey at Crowe Starts Here:** At Crowe, you can build a meaningful and rewarding career. With real flexibility to balance work with life moments, you’re trusted to deliver results and make an impact.
**Your Journey at Crowe Starts Here:** At Crowe, you can build a meaningful and rewarding career. With real flexibility to balance work with life moments, you’re trusted to deliver results and make an impact.
**Your Journey at Crowe Starts Here:** At Crowe, you can build a meaningful and rewarding career. With real flexibility to balance work with life moments, you’re trusted to deliver results and make an impact.
**Your Journey at Crowe Starts Here:** At Crowe, you can build a meaningful and rewarding career. With real flexibility to balance work with life moments, you’re trusted to deliver results and make an impact.
**Your Journey at Crowe Starts Here:** At Crowe, you can build a meaningful and rewarding career. With real flexibility to balance work with life moments, you’re trusted to deliver results and make an impact.
**Your Journey at Crowe Starts Here:** At Crowe, you can build a meaningful and rewarding career. With real flexibility to balance work with life moments, you’re trusted to deliver results and make an impact.
**Your Journey at Crowe Starts Here:** At Crowe, you can build a meaningful and rewarding career. With real flexibility to balance work with life moments, you’re trusted to deliver results and make an impact.
**Date Posted:** 2026\-06\-27**Country:** United States of America **Location:** US\-VA\-REMOTE **Position Role Type:** Remote **U.S. Citizen, U.S.
**Senior Manager / Director, IT Service Desk \& Field Services** Salary: $150,000\-$180,000 a { text\-decoration: none; color: \#464feb; } tr th, tr td { border: 1px solid \#e6e6e6; } tr th { background\-color:…
**Department Name:** Banner Staffing Services\-AZ**Work Shift:** Day**Job Category:** Information Technology A rewarding career that fits your life. Banner Staffing Services offers a world of opportunities to make an…
Apply now: IT Manager, Remote (West Coast Hours Required). Start date is ASAP for this permanent position.
**About The Role** ****This role is 100% in office at least 5 days a week \- no remote or hybrid work available. Candidates must live within driving distance of Newport News, VA.**** The IT Manager will serve as the…
**This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Help Desk Manager (DAI, Financial) based in United States.** This is an excellent…
**Job Description** **Must Have Technical/Functional Skills** * End to end EUC / Workplace service delivery management * Multi country / multi site operational oversight * Incident, escalation, and SLA management *…
The Director of IT Service Delivery leads the strategic oversight and operational management of IT support services across divisional and enterprise levels. This role ensures timely, efficient, and customer\-focused…
Service Delivery Manager (SDM) – Global Tech Lounge MSP 📍 Bellevue, WA – Onsite 5 Days per Week 🕒 12\-Month Contract \| c$156k per year \+ federal holidays \| W2 Contract About Widen the Net Widen the Net (WTN) is a…
**Peoplesoft Service Delivery Manager** **Location: Seattle, WA (Onsite)** **Contract Type: Fulltime(FT)** **Type: W2 Independent contractors – USC, GC, GC EAD Only** **2 Video Interviews** **Job Description:**…
**Service Manager** **Location:** Los Angeles, CA (Hybrid) **Duration:** 12 months **Job Description:** · Ensure **SLA compliance** and maintain high availability of business\-critical applications/systems · Take…
**Company Overview** Berkshire Residential Investments is a people\-first real estate investment company who values not only the impact we make as a company, but the time we spend together in our high\-performing…
**Application Deadline:** 15 June 2026 **Department:** IT **Location:** Hawthorne, California **Compensation:** $130,000 \- $150,000 / year **Description** Venturi Astrolab, Inc. (Astrolab) is pioneering new ways to…
**Ideal Skillset** * One or more advanced ServiceNow certifications (e.g., Certified Implementation Specialist in GRC, HRSD, CSM, or ITSM) * Experience leading client workshops and implementing complex workflows *…
RedSky is seeking a highly qualified ServiceNow Subject Matter Expert (SME) to support a critical technical role, primarily remote with periodic onsite support required in Chantilly, VA and Bluemont, VA. The…
**Date Posted** 2026\-06\-08 **Country** United States of America **Location:** US\-TX\-REMOTE **Position Role Type** Unspecified **U.S. Citizen, U.S.
Does solving problems using technology motivate you? Do you thrive working on a collaborative remote team with a visionary and think\-tank feel?
**Years of Experience:** *5 years of experience* **Education Requirements:** *Bachelor's degree in IT, Computer Science, or related discipline* **Program Description:** *The contractor shall provide IT Infrastructure…
International Dairy Queen, Inc. (IDQ), based in Minneapolis, Minnesota, is the parent company of American Dairy Queen Corporation and Dairy Queen Canada, Inc.
**About the Company** LLH Healthcare partners with large employers to provide preventative health management plans designed to support employee health and well\-being. By focusing on preventive care, LLH Healthcare…
**Overview** Our direct client seeking a hands\-on Director of Enterprise Systems to lead and evolve their technology environment while helping drive the next phase of growth through automation, AI, and…
**Primary Details** Time Type: Full time Worker Type: Employee **IT Operations Manager** **The Opportunity:** The purpose of this role is to oversee the customer experience by delivering quality service and ensuring…
Service Delivery Manager (SDM) – Global Tech Lounge MSP 📍 Palo Alto / Seattle / LA (West Coast) – Onsite 5 Days per Week 🕒 12\-Month Contract \| $156k Annual \| W2 Contract About Widen the Net Widen the Net (WTN) is…
**Job Description** **Role \- ServiceNow Engineering Manager** **Experience Required \-8\+ Years** **Must Have Technical/Functional Skills** 1\. 8\+ years of leading large scale ServiceNow delivery and operational teams.
A growing enterprise organization is seeking a **ServiceNow Lead** to help expand and mature its enterprise service management capabilities. The organization has recently modernized its ServiceNow environment and is…
*Lead level TC who is an expert with ITSM and Platform and is able to handle the below activities:* **Certifications** *Required: CSA, ITSM, CAD* 1\. Images in Work Notes \& Additional Comments (Configuration – Low…
We’re seeking to connect a **Change Management Lead** with a leading insurance organization on a **full\-time** basis. This **remote** opportunity includes quarterly travel to **the midwest** .
**ITCON Services** is seeking an **Incident / Problem Manager** to provide integrated management of incident response and problem resolution activities supporting USDA FPAC IT Service Desk operations. This role…
**ITCON Services** is seeking a **Problem Manager** to support **USDA FPAC IT Service Desk** operations by leading enterprise Problem Management activities across mission\-critical applications and infrastructure.…
The Service Desk Supervisor, Day will be a critical part of the Service Desk team within Customer Experience, coordinating the operations of the service desk during day shifts. The Service Desk Supervisor, Day will…
**About Marvell** Marvell’s semiconductor solutions are the essential building blocks of the data infrastructure that connects our world. Across enterprise, cloud and AI, and carrier architectures, our innovative…
IT Help Desk Manager **Department:** Information Technology **Reports To:** Vice President of Information Technology **Location:** Waterloo, Iowa **Work Arrangement:** Full\-Time, On\-Site **FLSA Status:**…
Are you ready to build America’s energy future? Form Energy is an American manufacturing and energy technology company.
Are you ready to build America’s energy future? Form Energy is an American manufacturing and energy technology company.
Are you ready to build America’s energy future? Form Energy is an American manufacturing and energy technology company.
Responsibilities: The Director of IT Service Delivery leads the strategic oversight and operational management of IT support services across divisional and enterprise levels. This role ensures timely, efficient, and…
**Please note that for the first six calendar days of this posting, it is only open to ARW represented employees. If, during the initial six days, which ends on July 5, 2026, a qualified ARW represented employee(s)…
Overview: “Together We Make Life Better”. Our quality engineering, sustainable solutions and safety record inspire everything we do.
Overview: The **Service Desk Engineer II** provides professional and courteous technical support to Avita employees and affiliates by responding to and resolving requests concerning network, hardware, and software…
**SALARY** $97,516\.00 \- $121,895\.00 **JOB SUMMARY** Under general supervision, the IT Manager – Customer Support Services provides leadership, technical oversight, and operational management for the organization’s…
**The Opportunity:** As a low\-code / no\-code ( LCNC ) solution engineer, you know how to harness the latest technologies by developing low\-code platforms and creating user\-friendly solutions for your clients.…
**The Opportunity** **:** Are you looking for an opportunity to not just develop sof t war e, but to help build a system that will modernize government business processes? As a ServiceNow Architect, you will solve…
Lead the organizational development and maturity shift from ITIL v3 processes to ITIL 5 practices, ensure service offerings are aligned with company needs, and manage quality control and performance oversight.
Responsible for day-to-day execution of Software Asset Management processes and supporting the strategic SAM program, including operational lead for non-strategic agreements and providing analytical support for strategic suppliers.
Develop and administer safety programs to support a safe work environment and promote a strong culture of safety and learning.
Assist customers with inquiries and identify upselling opportunities to enhance their experience while ensuring a positive interaction.
The Senior AI & Data Science job involves developing and deploying artificial intelligence models to drive decision-making, analyzing complex data sets, and partnering with business teams to accelerate AI adoption.
Support Polaris' Digital & Information Technology organization by maintaining and improving IT compliance and identity governance practices. Collaborate with various teams to assess risks, strengthen controls, and ensure regulatory adherence.
The Sr. Systems Analyst provides structured analysis and technical support for IT solutions, driving clarity to business needs and translating them into technical requirements. They also ensure compliance and participate in strategic releases.
The IT Engineer is responsible for contributing to technical aspects of IT solution delivery, strategic planning, and operational excellence. They manage the overall health of the technology ecosystem and provide technical guidance across organizational inputs.
Lead complex, enterprise-level technology initiatives within Corporate IT and ensure projects are delivered on time, within scope, and aligned with operational, security, and architectural standards.
This role involves leading project and BAU delivery, supplier management, and service stability across Operations, ITSM Tooling, and Observability services. Key responsibilities include agile delivery practices, stakeholder management, and ensuring service continuity.
Assist customers with their needs and provide support for Planning Center products.
Provide support to a diverse group of users, responding to incidents and requests in line with company SLA’s, dealing with hardware, software, telephony, and mobile device issues.
Perform a wide range of operations support activities including non-design work order creation and reconciliation, and administrative backup functions. Support automation development and maintain strong partnerships with stakeholders.
Manage safety incidents from escalation through resolution by responding to customer escalations and coordinating with internal teams.
Lead a high-performing team to deliver fast, reliable technology support and ensure service quality in an IT environment.
Shape and execute strategies to optimize the lifecycle management of all IT assets at Netflix. Lead a high-performing team and establish best practices for efficient asset management.
Leads daily operations for the Contact Center and provides exceptional customer service. Responsibilities include call monitoring, training, performance management, and quality assurance.
Lead a high-volume, 24/7 consumer support operation to drive performance across all support channels and champion a seamless customer-focused post-sale experience.
Develop and maintain software solutions for payroll and HR systems. Collaborate with cross-functional teams to deliver high-quality products.
Manage accounting policies and procedures to ensure compliance and accuracy.
Provide technical support to customers experiencing database and platform issues, troubleshoot performance problems, and collaborate with customers to optimize their implementations.
Lead the strategy and operations of Data Loss Prevention (DLP) and Insider Threat programs, managing a team responsible for protecting sensitive data.
Analyze and respond to cyber threats, gain expertise in cybersecurity technologies, and assist with incident response activities.
Assists with technical customer service support and troubleshooting for various applications and hardware. Works in a team environment providing timely solutions to ensure user productivity.
The Director of Configuration Management leads enterprise-scale configuration management initiatives and ensures accurate data governance across Marriott's IT processes.
The SVP is responsible for defining and driving the enterprise operations strategy while leading an integrated Customer Engagement and Shared Services organization. This role unifies service strategy, enablement, partner management, and customer-facing service delivery to strengthen end-to-end accountability and elevate the overall customer experience.
The Manager, IT Service Management Operations is responsible for ensuring high operational standards and service stability to support Exact Sciences' mission. Key duties include leading Change Enablement, Major Incident Management, Access Management, Service Desk Operations, Risk and Impact Management, and Operational Readiness.
Support the resolution of escalated technology incidents and day-to-day service center operations by providing real-time support to call center agents, analyzing incident trends, and contributing to process improvements.
Investigate AI output quality, diagnose technical issues, and deliver engineering-ready escalations for SaaS products. Build support infrastructure and work with AI tools to enhance customer support processes.
Provide best-in-class IT support service to all Houlihan Lokey colleagues with a key focus on the Paris office. Act as the 'face of IT,' troubleshooting and resolving IT incidents across hardware, software, and account administration.
Lead and scale a world-class customer support team that sets the standard for customer support within the company and in the industry. Establish a team identity and culture centered around excellence, high performance, respect, diversity, and unity.
Manages strategic business capability management and IT investment prioritization within the Finance functional area, leading Agile practices, managing projects, engaging stakeholders, and promoting innovation.
Lead the IT strategy and innovation across VSD and PSD Divisions by collaborating with senior executives and shaping technology solutions that align with business goals.
The Service Analyst role involves contributing to change management processes, supporting operations, and delivering continual improvement opportunities across products and services.
Lead Kohl’s internal Service Management function and govern Incident, Change, and Disaster Recovery practices. Focus on process governance, transparency, reporting, and continuous improvement.
Develop and maintain software solutions to support business operations. Collaborate with cross-functional teams to identify and implement technical solutions.
Manage and administer Microsoft 365 environments globally. Ensure secure and efficient operations for organizational productivity tools.
Responsible for handling helpdesk requests and providing technical support in hardware, software, networking, and other computer-related technologies.
Exciting opportunity to join a fantastic IT team at Suffolk! We are looking for a candidate with a solid understanding of both the Windows and macOS environments. The ideal candidate will enjoy problem-solving, teamwork, and contributing to creating amazing employee experiences.
Lead a high-performing Service Desk team delivering technical support for Experian's external clients and partner with engineering teams to resolve complex production issues.
This role involves building and maintaining MS Power BI reports and dashboards, working with business users to understand their data needs, ensuring data quality and consistency, and providing training to end users.
Provide executive-level technical support and ensure smooth operation of IT systems for senior leadership.
The IT Manager will lead a team in designing and delivering software solutions, focusing on student support platforms including chatbot technologies. This role involves technical leadership, strategic oversight, and team management.
The Director of IT Service Excellence is responsible for leading service excellence operations and managing the ServiceNow platform to ensure high-quality support for all users.
This is a full-time position for a Manager in IT Operations - Service Desk at Grainger Businesses.
Answer, evaluate, and prioritize incoming telephone, email, and chat requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies. Handle basic Tier-1 support and troubleshooting.
Mortenson is seeking an ITS Manager to ensure reliable, secure HR application services for enterprise HR and payroll operations. The role involves leading application support teams, partnering with HR stakeholders, and maintaining service-level expectations for HR and Finance systems.
Lead the operational execution of the Software Asset Management program and manage the enterprise software storefront to ensure compliant, cost-effective access to software.
The Senior Manager of Software Asset Management & IT Software Storefront is responsible for leading the software lifecycle and enterprise software storefront, ensuring compliance and cost-effectiveness through inventory management, licensing, and optimization.
Lead the Bank's talent management strategy to retain top performers and enhance employee experience. Drive solutions for organizational capability and performance related to talent management.
The IT Asset Management Specialist is responsible for tracking IT assets throughout the lifecycle and maintaining accurate records in ServiceNow, supporting CLEAResult employees with hardware and software provisioning and inventory management.
Manages IT support for the Des Plaines campus, leads a team providing user-focused customer service, and oversees the Help Desk operations.
Responsible for overseeing information security governance and ensuring compliance with regulatory requirements. Leads cross-functional teams to implement security strategies and policies.
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Community Members
Open to Work
Talented people in the OSC community looking for their next opportunity.
Timothy Hoag
ActiveSeeking: ServiceNow Administrator, IT Systems Administrator, Office 365 Administrator, Identity and Access Management (IAM) Analyst, IT Operations Analyst, Tier 2 Help Desk / Service Desk Technician…
IT Support Specialist with 1.4 years supporting 30+ higher education and healthcare organizations. Experienced with ServiceNow, Active Directory, Microsoft Entra ID, Okta, and Microsoft 365. Consistent 4.33-5.0 CSAT scores across 57 surveys and 100% case logging accuracy. Currently pursuing roles in systems administration, IAM, or IT operations. Self-directed learner with an active home lab running Docker, Ubuntu Server, and Active Directory 2025.
Emil Petrow
ActiveSeeking: ITSM Practitioner
I love ITSM. Experienced in Incident, Problem, Change, Service Asset & Config, Capacity, Release management and how they are used to serve the business and the people. ITIL4 Foundation & Digital Transformation Foundation certified. Once baked a healthy vegan carrot cake with sweet potato frosting which was a hit with my.
Rudy Hernandez
ActiveSeeking: SQL Analyst, ETL Data Conversion
Data analyst with 10+ years of SQL, HCM, and enterprise platform experience — including 7 years inside UKG / Ultimate Software. I bridge business and technical teams, turning complex data challenges into clear, actionable solutions. Known for precision, dependability, and the ability to communicate findings at any level of the organization.*
Jan
ActiveSeeking: ServiceNow Product Managment, Process Management
IT Service Management and Services Product Management professional with expertise in ServiceNow, process documentation, service design, and client-focused improvement. Skilled at partnering with stakeholders to translate business needs into clear requirements and practical solutions. Seeking contract or direct-hire opportunities where I can apply ServiceNow and ITSM expertise to drive process, product, and service improvements.
OSC Test Candidate
ActiveSeeking: QA Test — safe to delete
Automated end-to-end test submission. Safe to delete.
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